Customer Stories: Nicole’s Tip
Category : Customer Stories
Recently, I had the chance to speak with one of the Tipey users about an experience they already had. This story is from a man we’ll call Mark. Mark contacted me personally about the story to make sure it was shared appropriately. This was Mark’s experience using Tipey to tip his waitress.
“So, I was in a restaurant with a friend the other day. It’s a breakfast joint, but I don’t want to say where because I don’t want anyone to get in trouble. Anyway, this was one of those tip share restaurants. No big deal, tip sharing is pretty common so I knew what to expect. My server wasn’t going to be all that good, my food would be adequate at best. I wasn’t really worried about it. I walked in, and waited fifteen minutes to be seated. I could see they were extremely busy, and almost every chair had a butt in it. I waited, was seated, and was viewing the menu. This cute little blonde waitress named Nicole came over to take our drink orders. Now, at first sight Nicole was quite charming. She had a beautiful smile with amazing teeth, her hair in a bun, and her uniform…. well that’s when I realized it. This young girl, probably 20 going to college, was covered in enough food waste to make another meal. I could see by her tired expression, her uniform, and her bun that was coming undone that she had been through one rough shift. Turns out, she was on her thirteenth hour and we were her last customers after her other tables left.
We ordered our drinks, and waited another ten or so minutes. I didn’t mind though because I watched Nicole running around taking orders, refilling drinks, bussing tables, etc. I could see the rest of the waitstaff taking there time, but Nicole was busting her butt for them. After awhile I ordered my food, and she brought it with that same smile. Then, five minutes into eating, I saw her manager yelling at her for forgetting to roll the silverware before her shift ended. She had been so caught up helping the customers that she forgot to do a task that could’ve been assigned to any one of those servers gossiping by the kitchen. I knew her shift was going to end soon, so I finished my meal and paid without leaving a tip. This constituted a slight look from the cashier, who was obviously going to miss out on her cut.
Nicole came out the doors some thirty minutes later. I was waiting for her outside. She didn’t notice me as she went straight for her car, got in, and started crying. I came to her, we talked, and I assured her she had provided the best service I’ve seen in years. Then, I told her about Tipey. I told her that I hated the idea of tip share for people like her, who really try to do a great job. I had her download the app, set up an account, favorited her, and then tipped her thirty dollars for excellent service. Her face lit up, and we became somewhat of friends that day I suppose. So, now every time I go there, I’ll be requesting Nicole. And, I’ll only tip her through Tipey because only she deserves my money.”
What a fantastic story Mark! It’s times like these that Tipey really comes in and saves the day. Though this is only one example, it really sums up the Tipey experience. Tipey, A new way to Tip. Download on the App Store or Google Play.